Council Resources

Download useful resources to promote your collection,
support our campaigns and learn more about the program.

Partnership with local councils

Local government partnerships, especially in regional and remote communities, have helped MobileMuster maintain an expansive coverage.

The program works with nearly 400 councils around Australia reaching 18 million residents. Councils provide over 1,000 MobileMuster collection sites which include waste transfer stations, community recycling centres and local libraries. Together they recycle tonnes of electronic waste through the program every year and make the program accessible to communities. With currently 96% of the Australian population living within 10km of one of our collection points.

Not registered yet? Register your sites with us.

For more information watch this inspirational video.

About MobileMuster

MobileMuster is the product stewardship program of the telecommunications industry and is accredited by the Federal Government. It is voluntarily funded by all of the major handset manufacturers and network carriers to provide a free mobile phone recycling program in Australia to the highest environmental standard. The program is committed to raising awareness and educating the community on repair, reuse and recycling.

The program accepts all brands of mobiles, chargers, accessories, wearables and wifi dongles.

Our recycling process

There is a clear need to recycle electronic waste to avoid products from ending up in landfill. In addition, recycling ensures valuable resources that have gone into making our mobile technology are recovered and reused in the manufacturing of new products.

MobileMuster partners with recyclers who are world class in achieving high recovery rates and are committed to innovation in the recycling process. As part of our transparency, we audit our recyclers for compliance with environmental, health and safety regulations, and require the use of best practices.

For more information visit our digital library, which provides easy access to animations and interactive tools to educate your community.

Collection resources

Use our resources to run a muster at your organisation to encourage the community to recycle their old mobile phones and accessories.

The following resources are printable or alternatively you can request hard copies of flyers, factsheets, and A1 and A3 stickers by emailing us to

Printable assets

Use our collection posters to promote your MobileMuster recycling unit.



“Hand in” poster for libraries and administration centres
61 KB


“Ask us” poster for libraries and administration centres
66 KB


A1 stickers for wheelie bins
70 KB


A3 stickers for wheelie bins
68 KB


Factsheet for staff
138 KB


DL flyer for residents 
169 KB

Social media

Download and use our social media images below for Facebook and Instagram. Be sure to tag #mobilemuster so we can share your message.

Find us at FacebookTwitterInstagram and Youtube.

Facebook assets

299 KB

Instagram assets
323 KB


The digital library provides easy access to animations and interactive tools to educate your community.

What's Inside Your Phone
Extending the Life of Your Phone
The Recycling Journey
The Benefits of Recycling
The MobileMuster Story

Getting your collections ready

To assist you in preparing your collections, for transportation, please follow this simple step-by-step guide:

  1. Keep mobile phone batteries in devices where possible. Any loose batteries require their terminals to be sealed (use tape to do this) and then tied together with rubber bands top to tail. Place the batteries in a plastic bag and then into the box/es.
  2. Use an undamaged sturdy box.
  3. Fill the box to the top with product to minimize movement during transportation. Use packing paper, crumpled paper or newspaper to fill the box and prevent movement of the product if necessary. Note that your cardboard box should not exceed 10kgs. If it does, please use multiple boxes.
  4. Seal the box securely to ensure nothing can fall out during transportation.
  5. Once your booking has been confirmed, you will receive labels from MobileMuster. Print these off and attach to each box.
  6. The box/es are now ready to be collected. Our courier partner will arrive within three business days.

It is important that the labels are attached as it is a requirement of federal legislation.  The labels will contain the UN ADG Code and indicate to the driver that there are lithium-ion batteries in the box, which must travel by road and extra care should be taken when transporting.

Note: Swollen, damaged and/or leaking batteries, or non-mobile phone batteries are NOT to be included in the box.

It is important that the packing instructions are adhered to.  Courier drivers may refuse to pick up your box/es if the guidelines have not been followed.

If you have any questions or require additional support, please reach out to us via or call 1800 249 113.

Book a collection

  • Put your mobile phones and accessories into a sturdy box. Fill the box with packaging material to minimise movement during transportation and seal the box securely.
  • Keep batteries within devices where possible. Any loose batteries need to have their terminals sealed with tape over them. If there is more than one, they need to be secured with rubber bands, top to tail, and put in a plastic bag before placing them in the box.
  • Do not include swollen, damaged or leaking batteries.
  • Book a pickup online at or by calling 1800 249 113.
  • Once the booking has been confirmed, you will receive a shipping notice for each box via email. Print them off and attach to the boxes.