Order a box

MobileMuster has shipping boxes for our carrier stores (Optus, Telstra, and Vodafone), Samsung stores, and mobile phone repair stores, to comply with transporting guidelines.

You can order a box by filling in the form below.

To assist you in preparing your collections for transportation, please follow this simple step-by-step guide:

1. Do not pack the phones into a box ahead of booking, as you must send phones back in our specially designed fire-resistant bags and boxes.
2. Fill in the form at bookings.mobilemuster.com.au or call us on 1800 249 113.
3. On the form, you will be asked how many boxes you require. Enter the total required (20kg per box). For each box ordered, you will also be sent a fire-resistant bag.
4. Once the form has been submitted, you will be sent fire-resistant bags and boxes within 1-3 business days.
5. Once received, pack the phones into the fire-resistant bags, then pack the bag into the boxes. Do not separate batteries from the phones – keep them inside the device.
6. Seal the box securely.
7. In your email you will have received a link to order a courier to pick up the boxes. Click this link, and a consignment note will be generated.
8. Print and attach the consignment note to the box.
9. A courier will come and pick up your boxes in 1-3 business days.

Read our Guidelines for safe collecting, packaging, and transporting.

Note: Swollen, damaged and/or leaking batteries, or non-mobile phone batteries are NOT to be included in the box.

It is important that the packing instructions are adhered to. Courier drivers may refuse to pick up your box/es if the guidelines have not been followed.

If you have any questions or require additional support, please reach out to us via mobilemuster@amta.org.au or call 1800 249 113.