Book a pickup

PLEASE NOTE:

WE ARE TEMPORARILY UNABLE TO PICK-UP FROM MOBILE REPAIR STORES. CONTACT US FOR MORE INFORMATION.

If you are a registered site book in a free pick-up by calling 1800 249 113 or booking online.

Not a registered site? You can join the program if you would like to organise ongoing collections. Alternatively, if you have mobile phones that need to be recycled and/or accessories you can book in a single pickup. Call us on 1800 249 113.

What is accepted

  • All brands of mobile phones, their chargers and accessories

From 1 July 2022 the following products are accepted at your local Telstra, Optus or Vodafone stores:

  • Modems, home landline phones and TV streaming devices
  • Smart speakers and smart digital hubs (only Apple, Amazon, Google products)
  • Smartwatches, smart pens, tracking tags and VR headsets (only Apple, Amazon, Fitbit, Google products)

Before you book

Package all mobile phones, their batteries and accessories into a sturdy cardboard box and tape it securely, ensuring nothing can fall out during transporting. Note that your cardboard box should not exceed 10kgs. If it does, please use multiple boxes. Keep the battery within the mobile phone handset. If you are recycling any loose mobile phone batteries, wrap the battery in bubble wrap or similar and seal before putting in the box. Read our packing instructions for further information or watch the video bellow.

MobileMuster provides a secure and safe collection network. Your collection can only be picked up by a courier who has the correct Case ID written on a consignment note. Contact the police and MobileMuster immediately if any person without this Case ID attempts to remove your collection or collection unit.

Packing instructions

MobileMuster has developed packing guidelines to assist our partners to prepare their collections appropriately for our courier. For the safety of our staff and partners it is imperative that you adhere to our packing instructions to ensure the safe transportation of mobiles phones, their batteries, chargers and accessories.

Mobile phone batteries do not present a risk to health and safety if handled correctly. However, batteries do fall under the Australian Dangerous Goods Code and must be stored and transported in a secure, safe and environmentally controlled manner. Care needs to be taken to avoid physical damage to the batteries as they are being packed.