Book a pickup

If you are a registered site book in a free pick-up by calling
1800 249 113 or booking online.

Book now

Not a registered site?
You can join the program if you would like to organise ongoing collections. Alternatively, if you have mobile phones that need to be recycled
and/or accessories you can book in a single pickup.
Call us on 1800 249 113.

What we accept


At select Telstra, Optus and Vodafone stores, we also accept modems, home landline phones, TV streaming devices, smart speakers, smart digital hubs (only Apple, Amazon, Google products), smartwatches, smart pens, tracking tags and VR headsets (only Apple, Amazon, Fitbit, Google products).

What is Not Accepted: Loose mobile phone batteries.

Before you book

Package all mobile phones and accessories into a sturdy cardboard box and tape it securely, ensuring nothing can move around during transport.

Note that your cardboard box should not exceed 10kgs. If it does, please use multiple boxes.

Leave batteries inside the mobile phones. Read our packing instructions for further information.

MobileMuster provides a secure and safe collection network. Your collection can only be picked up by a courier who has the correct Case ID written on a consignment note. Contact the police and MobileMuster immediately if any person without this Case ID attempts to remove your collection or collection unit.

Packing the Right Way


Packing instructions

MobileMuster has developed packing guidelines to assist our partners to prepare their collections appropriately for our courier. For the safety of our staff and partners it is imperative that you adhere to our packing instructions to ensure the safe transportation of mobiles phones, their batteries, chargers and accessories.

Mobile phone batteries do not present a risk to health and safety if handled correctly. However, batteries do fall under the Australian Dangerous Goods Code and must be stored and transported in a secure, safe and environmentally controlled manner. Care needs to be taken to avoid physical damage to the batteries as they are being packed.

Read our Guidelines for the safe collecting, packing and transporting of mobile phone components