Extending the life of a product is an important part of the circular economy and will reduce their environmental impact. Our members can help extend the life of your phone through their repair, reuse and trade-in programs. MobileMuster works with service centres and repair shops to ensure that any mobiles and components that can’t be reused are recycled the right way.
If your mobile is still working consider extending its life by either selling it or passing it on to friends and family. Remember to remove any data that you would like to keep, take a look at our data management tips, before you sell or give your phone away.
If your mobile phone needs repairs, get in contact with the manufacturer or retail store where you purchased the device. They will be able to provide you with information on how the device can be repaired using their service centres or an authorised service provider.
It is important to use genuine replacement parts from your phone manufacturer or authorised service provider. Counterfeit and third party parts may fail to work correctly, can be dangerous or compromise the quality of your device. We encourage you to ask questions and make sure repairs are being performed by experts who use genuine parts. Below you can find specific information relating to repair services for the major handset manufacturers.
A number of our members provide trade-in programs. You will need to check to see if your device is eligible and make sure it is in good working condition. Trade-in programs can provide credit towards your next purchase or account.
Get in contact with your network provider or manufacturer to see if your phone is eligible and how much credit you could get. Before you trade-in your device, make sure your safely back up, trasfer and reset your mobile phone. You will also need to remove all locks, passwords and logout of online accounts.
New and existing customers can trade-in their mobile phone or tablet online, via phone or at an Optus store.
To be eligible for the trade-in program, you must be a Telstra consumer or small business customer aged 18+, and have a post-paid service with us. Devices on Telstra Mobile Lease Plans are ineligible for trade-in.
You could get credit towards your Vodafone bill or new plan by trading in your old eligible mobile phones. Check that your phone is eligible for trade-in and how much credit you could get using their eligibility checker
It’s becoming more popular to buy and sell second hand mobile phones. Depending on the model and condition your old phone could be resued by someone else. MobileMuster is the recycling partner of a number of commercial reuse programs in Australia. These programs include Boomerang Buyback, Mazuma Mobile, Mobile Monster, Moorup and Phone Cycle.
If you sell or donate your phone make sure you are dealing with a reputable and responsible organisation. We encourage you to manage and remove the data on your mobile phone before you pass it on. It is important to ask lots of questions when selling your mobile and understand how it will be reused and what will happen to it when it reaches its end of life.
We don’t want our old mobiles ending up as an e-waste problem in another country. If your phone doesn’t have any resale value or has stopped working then it is time to recycle it.
Before you recycle, sell or give away your mobile phone, you should remove your personal information. If your mobile phone is still working watch our How to videos and follow our steps for managing data on your Android or iOS device. Instructions can vary depending on your mobile phone. If you still need help, look up your phone manufactures website or contact their support services.
We’ll show you how easy it is to safely manage the data on your old Android and iOS phone so that it’s ready to be reused or recycled. Remember that instructions can vary depending on your mobile phone. If you need help, look up the phone manufactures website.
2. Back up or transfer files and information you want to keep to a computer or online storage. You can back up your old phone to your cloud, Google account or by connecting your phone to a computer.Google Photos app is a good option to backup your photos.
4. Perform a reset. A reset will erase all the data from your device. Open your phones settings app. Select backup and reset. Select factory data reset.
6. If your phone is damaged and you’re unable to remove the data, no problem. MobileMuster makes sure all your data is destroyed in the recycling process.
1. Back up your phone to iCloud or a computer.
2. Disconnect any Apple-paired devices that are connected to your phone.
3. Log out of all your accounts such as iTunes an the App store. This will remove your phone from Find my iPhone. If you are switching to a non-Apple phone, you’ll need to logout of iMessage.
4. Perform a reset. A reset will erase all settings, apps and content from your device’s internal storage.
5. If you need help, contact Apple Support.
6. If your phone is damaged and you’re unable to remove the data, no problem. MobileMuster makes sure all your data is destroyed in the recycling process
Transfer tools allow you to transfer all your contacts and content from your old phone to a new phone in a few simple steps. You may be able to transfer all your photos, calendar dates and alarms to make the switch easier. Follow the links below for information on transfer tools by handset manufacturer or network providers
If you need help you can talk to your local mobile phone provider to see what technical support they offer in store. Please note that some of these services may include a service fee.
While we make every effort to ensure that the material and information on this website is accurate and up-to-date when published, it is general information intended as a guide only. Please keep in mind that you are solely responsible to ensure that any personal information has been erased from your mobile device prior to drop off. Any data that has not been removed from your mobile device will be destroyed as promptly as practicable as part of the recycling process. MobileMuster does not accept any responsibility or liability for any lost, damaged or destroyed files or data. If needed, seek advice relevant to your mobile phone from the manufacturer.