There are a number of ways you can recycle your mobile phone through MobileMuster. Remember to remove any data that you would like to keep before you recycle.
- Drop them off at any participating mobile phone retailer including your local Telstra, Optus, Vodafone, Virgin Mobile and Samsung store.
- Post them in for free using our mailing label. Follow the instructions and attach the label to a padded envelope or box.
- Use a free MobileMuster satchelavailable from your nearest AusPost outlet.
When we receive your mobiles and accessories, everything will be recycled in a secure and safe process to the highest environmental standards. Nothing will be resold and any data left on mobiles will be destroyed through the recycling process.
What is accepted?
- All makes and models of mobile phones
- All mobile phone batteries
- All mobile chargers and accessories
- All mobile wireless internet devices
- All smart watches
If your mobile phone is broken and you can’t remove your data you can still safely and securely recycle it. MobileMuster ensures that any data left of your mobile phone is destroyed during the recycling process so you can feel confident no one can ever access your information in the future.
Data management tips
Before you recycle, sell or give away your mobile phone, you should remove your personal information. If your mobile phone is still working we encourage you to take the following steps.
- Back up your data. Back up or transfer files and information you want to keep to a computer or online storage. Check to see if you can access your manufacturer’s software to complete the process.
- Log Out. You may be using a number of online accounts and social media. You will need to log out of these platforms through the administration and security settings.
- Perform a Reset. A reset will erase all the data from your device’s internal storage. Depending on what type of mobile phone you have, the instructions will vary. We recommend that you check the user guide or instructions on the manufactures website.
- Remove the SIM and memory card. Transfer any files that you have stored on the memory and SIM card. Once the data is removed they can be reused or recycled depending on your intentions.
Talk to your local mobile phone network provider to see what data management services they offer in store. Please note that some of these services may include a service fee.
While we make every effort to ensure that the material and information on this website is accurate and up-to-date when published, it is general information intended as a guide only. Please keep in mind that you are responsible to ensure that any personal information has been erased from your mobile device. If needed, seek advice relevant to your mobile phone from the manufacturer
The Recycling Process
MobileMuster partners with TES, a global leader in electronic waste recycling, to maximize recovery rates and ensure all the mobile phone components are processed in an environmentally responsible manner. Through our recycling over 99% of the materials in a mobile phone are recovered. This process reduces the impact of mobile phones on the environment, minimises the resources that are thrown away and promotes the development of a circular economy.
Step 1: Tranporting. When you drop off your old mobile phones for recycling they are collected and transported to TES’s recycling facilities in Melbourne, Sydney or Brisbane.
Step 2: Sorting. At the recycling facility the mobile phones are disassembled into their components. Nothing collected by the program is resold. Once disassembled the parts are sorted into the following: batteries, printed circuit boards, handsets, accessories, plastics, metals and packaging.
Step 3: Processing. The components are processed separately to maximise resource recovery. Any data left on the device is destroyed through this process.
Step 4: Materials Extracted. The materials recovered in the recycling process can be used in the manufacture of new products. For example the recycled plastic from the mobile phone cases is used to make shipping pallets and the lithium extracted from mobile phone batteries can be reused to make new batteries.
The environmental benefits of recycling
The recycling process reduces the need to extract virgin material from the earth which saves energy, conserves scarce natural resources and protects our environment.
TES is widely recognised as a global leader in electronic waste recycling. Their e-waste recycling facilities utilise state of the art equipment and processing techniques aimed at delivering the lowest possible environmental impact. They invest in research, development and technology that maximises recovery of commodities and raw materials for reuse. TES maintains international best practice certifications; R2 (Responsible Recycling), ISO 9001, 14001, 27001, 28000, OHSAS 18001, and TAPA.