Packing the right way


MobileMuster has developed packing guidelines to assist our partners to prepare their collections appropriately for our courier. For the safety of our staff and partners it is imperative that you adhere to our packing instructions to ensure the safe transportation of mobiles phones, their batteries, chargers and accessories.

Mobile phone batteries do not present a risk to health and safety if handled correctly. However, batteries do fall under the Australian Dangerous Goods Code and must be stored and transported in a secure, safe and environmentally controlled manner. Care needs to be taken to avoid physical damage to the batteries as they are being packed.

To assist you in preparing your collections, for transportation, please follow this simple step-by-step guide:

  1. Keep mobile phone batteries in devices where possible. Any loose batteries require their terminals to be sealed (use tape to do this) and then tied together with rubber bands top to tail. Place the batteries in a plastic bag and then into the box/es.
  2. Use an undamaged sturdy box.
  3. Fill the box to the top with product to minimize movement during transportation. Use packing paper, crumpled paper or newspaper to fill the box and prevent movement of the product if necessary.
  4. Seal the box securely to ensure nothing can fall out during transportation.
  5. Once your booking has been confirmed, you will receive labels from MobileMuster. Print these off and attach to each box.
  6. The box/es are now ready to be collected. Our courier partner will arrive within three business days.

It is important that the labels are attached as it is a requirement of federal legislation.  The labels will contain the UN ADG Code and indicate to the driver that there are lithium-ion batteries in the box, witch must travel by road and extra care should be taken when transporting.

Note: Swollen, damaged and/or leaking batteries, or non-mobile phone batteries are NOT to be included in the box.

It is important that the packing instructions are adhered to.  Courier drivers may refuse to pick up your box/es if the guidelines have not been followed.

If you have any questions or require additional support, please reach out to us via or call 1800 249 113.


All single and outer packaging used for waste batteries must be vented in accordance with the ADG Code. MobileMuster and AMTA do not accept liability to any person or organisation for the advice provided in this document or incorporated into it and it should be used only as a guide and reference tool. Readers need to seek their own independent legal advice.