Packing the right way

NOTE: We do not accept loose batteries of any kind. Mobile phone batteries must be always kept inside the phone.

If you have any loose batteries of any kind (including mobile phone batteries), you must separate them and see this website for the right way to dispose of them.

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The below packing instructions must be adhered to. Courier drivers may refuse to pick up your box/es if the guidelines have not been followed.

For Businesses sending phones:

  1. Do not pack the phones into a box ahead of booking, as you must send phones back in our specially designed fire-resistant bags and boxes.
  2. Fill in the form at bookings.mobilemuster.com.au or call us on 1800 249 113.
  3. On the form, you will be asked how many boxes you require. Enter the total required (20kg per box). For each box ordered, you will also be sent a fire-resistant bag.
  4. Once the form has been submitted, you will be sent fire-resistant bags and boxes within 1-3 business days.
  5. Once received, pack the phones into the fire-resistant bags, then pack the bag into the boxes. Do not separate batteries from the phones – keep them inside the device.
  6. Seal the box securely.
  7. In your email you will have received a link to order a courier to pick up the boxes. Click this link, and a consignment note will be generated.
  8. Print and attach the consignment note to the box.
  9. A courier will come and pick up your boxes in 1-3 business days.

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For individuals sending phones:

  1. Fill in your details for your post-back label here, print it out and attach it to your box.
  2. Once your booking has been confirmed, you will receive an email with labels from MobileMuster. Print these off and attach to each box. The labels must be attached as it is a requirement of federal legislation.  The labels will contain the UN ADG Code and indicate to the driver that there are lithium-ion batteries in the box, which must travel by road, and extra care should be taken when transporting.
  3. The box/es are now ready to be collected. Our courier partner will arrive within 3-5 business days.

Battery Safety

Batteries fall under the Australian Dangerous Goods Code and must be stored and transported in a secure, safe and environmentally controlled manner.

It is important that you store any loose mobile phone batteries safely before contacting your local council on how to dispose of them.

  • Seal the terminals with tape to prevent sparking, using only regular non-conductive tape such as clear sticky tape.
  • Do not store loose batteries in a metal container, and ensure the container is not airtight.
  • Loose batteries must be kept in a cool, dry place and away from heat sources such as microwaves.
  • Do not store loose batteries for longer than 6 months.

Take your battery to an authorised battery disposal facility. These places offer correct recycling processes to ensure safe recycling or disposal. Find more information here.

For any additional support please email mobilemuster@amta.org.au