Terms and Conditions

MobileMuster Recycling Program Terms

These MobileMuster Recycling Program Terms are published by Australian Telecommunications Alliance Ltd (ABN 56 078 026 507), trading as Australian Telecommunications Alliance, of 10.01/50 Berry Street, North Sydney, NSW 2060 (ATA).

By participating in the MobileMuster recycling program, you agree to be bound by these MobileMuster Recycling Program Terms (the Program Terms). ATA may present these Program Terms to you through an online acceptance mechanism (such as a tick-box or ‘I Agree’ button) at any point during the program, including when ordering a post-back satchel or downloading a prepaid post-back label. Where such a mechanism is presented, your acceptance will be recorded at the time you click. Where no such mechanism is presented, your participation in the program constitutes your acceptance of these Program Terms. If you do not agree to these Program Terms, please do not participate in the MobileMuster recycling program.

References to ‘you’ or ‘your’ in these Program Terms include, in the case of any minor, the minor’s parent or legal guardian. By allowing a minor to participate in the MobileMuster recycling program, the minor’s parent or legal guardian agrees to be bound by these Program Terms on the minor’s behalf and accepts responsibility for the minor’s participation in the program.

These Program Terms apply to any person (including individuals and organisations) who participates in the MobileMuster recycling program as a donor of mobile devices and accessories. These Program Terms do not apply to collection centres, retail collection partners, recycling facilities, consolidators, or other participants in the MobileMuster program who are engaged by ATA under separate written agreements.

Free Voluntary Service

The MobileMuster recycling program is a voluntary, free-of-charge service provided by ATA as part of the Australian telecommunications industry’s product stewardship commitment. ATA is under no obligation to accept any product, and participation in the program confers no rights on the donor and imposes no obligation on ATA to provide any service, outcome or benefit. To the fullest extent permitted by law, ATA provides the program on an ‘as is’ and ‘as available’ basis without any representation, warranty or guarantee of any kind, whether express, implied or statutory, including without limitation any warranty of merchantability, fitness for a particular purpose, or satisfactory quality.

Accepted Products

The MobileMuster program currently accepts the following products for recycling:

(a) mobile phone handsets, batteries, chargers and accessories (Mobile Phone Components); and

(b) expanded program products, including home modems and routers, small streaming devices, landline phones, small smart speakers, smart hubs, smartwatches and activity trackers (Expanded Program Products). Expanded Program Products are currently only accepted at limited locations.

ATA reserves the right to determine, acting reasonably, whether a product is eligible for acceptance under the program and to change the range of accepted products at any time. Where practicable, ATA will provide reasonable notice of any material change to the range of accepted products via the MobileMuster website.

How to Participate

Donors may participate in the MobileMuster program by:

(a) dropping off eligible products at an authorised MobileMuster collection point, including participating retail stores, local council facilities and other approved collection sites; or

(b) using the free post-back service by downloading a prepaid post-back label from the MobileMuster website or, where a MobileMuster post-back satchel is available, obtaining one from a participating Australia Post outlet or by ordering one online. ATA prefers that post-back satchels be used primarily by donors in regional and rural areas, and encourages metropolitan donors to use the prepaid post-back label or a nearby authorised collection point where reasonably practicable.

A list of current authorised collection points is available at www.mobilemuster.com.au.

ATA makes no representation that any particular collection point will be available at any given time and accepts no liability for any loss or inconvenience arising from the unavailability of any collection point or the post-back service.

Donation and Transfer of Title

By donating a product through the MobileMuster program, the donor warrants that:

(a) it is the lawful owner of the product or is otherwise duly authorised to donate it;

(b) the product is free from any security interest, encumbrance, lien or third-party claim; and

(d) the product does not contain any hazardous or dangerous materials beyond those ordinarily present in consumer electronic products;

(e) the donor has complied, and will comply, with all applicable laws and regulations in connection with the donation of the product; and

(f) the product has not been reported as lost or stolen and is not subject to any outstanding insurance claim, police investigation or other legal proceeding.

No payment, reward, credit or other compensation will be provided in exchange for donated products.

ATA accepts no liability for any claim by a third party arising out of or in connection with the donation of a product by a donor who was not the lawful owner or who was not authorised to donate the product.

The donor agrees to indemnify and hold ATA and its officers, employees, agents and members harmless from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with any breach of the warranties given in this ‘Donation and Transfer of Title’ section, to the extent that such claims, liabilities, damages, losses, costs and expenses are directly caused by or directly result from the donor’s breach. ATA will provide the donor with prompt written notice of any claim to which this indemnity may apply and will not settle any such claim without the donor’s prior written consent, such consent not to be unreasonably withheld.

For the purposes of these Program Terms, the Moment of Donation occurs at the earliest of:

(a) where the donor delivers the product to an authorised MobileMuster collection point — the moment the product is physically placed into the collection receptacle or handed to a representative of the collection point;

(b) where the donor uses the post-back service — the moment the sealed, addressed package containing the product is accepted by Australia Post or the relevant carrier for transit; or

(c) where the product is collected directly from the donor by or on behalf of ATA — the moment the product is received by ATA’s representative. Title in the product passes to ATA, and risk of loss or damage to the product passes from the donor to ATA (or, in the case of post-back, to the carrier as bailee for ATA), at the Moment of Donation. Prior to the Moment of Donation, the donor bears all risk of loss, damage or theft of the product.

No Return of Donated Products

Once the Moment of Donation has occurred, title passes immediately and irrevocably to ATA and the donation cannot be reversed or recalled. ATA is under no obligation to return any donated product to the donor for any reason, including where the donor subsequently claims ownership, changes their mind, or requests the return of a device due to personal data concerns. Donors are strongly advised to remove all personal information from their device before donating it (see ‘Security of Personal Information on Donated Devices’ below). ATA accepts no liability for any loss, damage or inconvenience arising from the donor’s inability to recover a donated product after the Moment of Donation.

Security of Personal Information on Donated Devices

When a mobile phone, accessory or Expanded Program product is submitted to the MobileMuster program through any of ATA’s collection points or services, it will be directed through the recycling pathway.

Under the recycling pathway, the device proceeds directly to an accredited recycling facility where it is physically destroyed and processed in accordance with ATA’s product stewardship obligations. Devices directed through this pathway are not accessed, examined, powered on, or interrogated by ATA or its recycling partners prior to destruction, and ATA does not permit any party to access, retrieve, or copy any personal information stored on such a device.

While ATA takes these steps to protect any personal information that may remain on submitted devices, ATA strongly recommends that, before submitting any device, donors factory reset or wipe the device in accordance with the manufacturer’s instructions and follow the guidance published by the Australian Cyber Security Centre on how to dispose of a device securely (available at www.cyber.gov.au). Removing all SIM cards and memory cards before submission is also strongly recommended. Taking these steps before submission provides donors with the greatest assurance that their personal information cannot be accessed through the device. To the fullest extent permitted by law, ATA accepts no responsibility or liability for any personal information or other content that remains on a device at the time of donation.

To the extent that any claim by a third party arises directly from the donor’s failure to remove personal information from a donated device prior to the Moment of Donation, the donor agrees to indemnify and hold ATA and its officers, employees, agents and members harmless from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) directly caused by or directly resulting from that failure. This indemnity does not apply to any loss, liability or expense arising from ATA’s own acts or omissions in handling, processing or disposing of the device after the Moment of Donation. ATA will provide the donor with prompt written notice of any claim to which this indemnity may apply and will not settle any such claim without the donor’s prior written consent, such consent not to be unreasonably withheld.

For information about how ATA collects, uses and discloses personal information in connection with the MobileMuster program, please refer to the ‘Personal Information and Privacy’ section of these Program Terms below.

Limitation of Liability

To the fullest extent permitted by law, ATA and its officers, employees, agents and members expressly exclude all liability (including for negligence) for any loss, damage, cost or expense of any nature whatsoever (including direct, indirect, incidental, special, consequential or punitive loss or damage, loss of profits, loss of revenue, loss of data, loss of goodwill or loss of opportunity) suffered or incurred by any person in connection with participation in the MobileMuster program, including but not limited to:

(a) the collection, handling, processing or recycling of any donated product; and

(b) any failure or delay in collecting or processing a donated product.

Nothing in this ‘Limitation of Liability’ section excludes or limits ATA’s liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

(d) any reliance on information provided in connection with the program.

Nothing in these Program Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (ACL) or any other applicable law that cannot lawfully be excluded or limited (Non-Excludable Rights). To the extent the ACL applies to ATA’s supply of services under the MobileMuster program, donors may have the benefit of consumer guarantees under the ACL, including that services will be rendered with due care and skill (section 60 ACL) and within a reasonable time (section 62 ACL).

ATA does not provide any goods to donors in connection with the program (other than any recycling satchels provided as part of the post-back service), and accordingly the consumer guarantees relating to goods under the ACL do not apply, except to the extent they apply in respect of any such satchels. Subject to any Non-Excludable Rights, where ATA is permitted under applicable law to limit its liability, ATA’s liability to any donor in respect of any failure to comply with a Non-Excludable Right is limited, at ATA’s option, to: (a) the re-supply of the relevant services; or (b) the payment of the cost of having the relevant services re-supplied.

Amendments and Changes

ATA endeavours to make the MobileMuster recycling program accessible to all Australians, including through collection points and post-back services for those in regional and remote areas. However, ATA gives no warranty or assurance as to the continued availability of the program or any part of it. ATA may, at any time, modify, suspend or discontinue the program or any aspect of it, change the range of accepted products, or amend these Program Terms (Change). Where ATA makes a material Change, ATA will notify donors by publishing a prominent notice on the MobileMuster website (www.mobilemuster.com.au) and, where ATA holds a donor’s email address, by sending an email notification to that address, at least 14 days prior to the Change taking effect. Where urgent operational or regulatory circumstances require a Change to take effect immediately, ATA will publish notice on the MobileMuster website as soon as practicable. The updated Program Terms will be made available on the MobileMuster website and will display the date on which they were last amended. Continued participation in the MobileMuster recycling program following the effective date of any Change constitutes acceptance of the updated Program Terms.

Personal Information and Privacy

Your privacy is important to ATA. The MobileMuster Privacy Policy applies to the collection and use of your personal information in connection with the MobileMuster recycling program and any associated activities. By participating in the MobileMuster recycling program, or by supplying any information to ATA, you acknowledge that you have read, understood, and agree with the terms of the MobileMuster Privacy Policy.

Delays

To the extent ATA has any obligation under these Program Terms (including following the Moment of Donation), ATA will not be liable for any failure or delay in performing that obligation to the extent caused by circumstances beyond ATA’s reasonable control, including acts of God, natural disasters, pandemic or epidemic, war, terrorism, government action or regulation, industrial dispute, fire, flood, power failure, or failure of communications or internet services.

General

These Program Terms are governed by the laws of New South Wales, Australia. You consent to the non-exclusive jurisdiction of the courts of New South Wales, Australia in relation to all matters arising out of your participation in the MobileMuster recycling program and these Program Terms. If any provision of these Program Terms is held invalid, unenforceable or illegal for any reason, these Program Terms will remain otherwise in full force apart from such provision which will be deemed deleted. Any delay or failure by ATA in enforcing its rights under these Program Terms is not to be construed as a waiver of those rights. These Program Terms constitute the entire agreement between ATA and the donor with respect to participation in the MobileMuster recycling program and supersede all prior representations, arrangements, understandings and agreements relating to the same subject matter. ATA may assign, transfer or subcontract any or all of its rights and obligations under these Program Terms at any time without notice to the donor. The donor may not assign or transfer any of their rights or obligations under these Program Terms without ATA’s prior written consent. Nothing in these Program Terms creates a partnership, joint venture, agency, franchise or employment relationship between ATA and the donor. A person who is not a party to these Program Terms has no right to enforce any term of these Program Terms.

These Program Terms were last updated on 09/09/2026.

How to Contact Us

If you have any questions about these Program Terms, please contact ATA by email at mobilemuster@amta.org.au.